Support

We #support cloud solutions {round} the clock;

You need to be ready for anything, and sometimes you don’t have time for pre-game strategy and careful planning. Well, that is where we excel. Our experience and love for solving challenging problems is what makes us tick.

We make sure your business is up and running all the time. Proactive monitoring, urgent issues, emergency bugfixes, constant security hardening – you name it! We provide impeccable 24/7 support services to customers around the world.

[01 / 05]

Services;

  • DevOps

    Development, operations and infrastructure teams are no longer “siloed”. These teams are merged into a single team where the engineers work across the entire development lifecycle, from design, development, and test to deployment, and operations. Our DevOps engineers develop a range of skills not limited to a single function.

  • SRE

    Site reliability engineering (SRE) is a software engineering approach to IT operations. Our SRE teams use software as a tool to manage systems, solve problems, and automate operations tasks. We keep important, revenue-critical systems up and running despite hurricanes, bandwidth outages, and configuration errors.

  • SecOps

    Security is everyone’s concern and goes beyond discrete security-issue protection and detection activities. We deliver processes, technology and teams that ensure our customers are adequately protected against the growing levels of security risks and are able to cope with a spectrum of security activities.

[02 / 05]

Global reach;

We can bring value to our partners and clients delivering our services to any location worldwide. We provide 24/7 support services in different time zones, continents, company cultures, and cloud technologies. We believe this enhance our engineering abilities and problem-solving skills. From follow-the-sun strategies to 24/7 support services, we can deliver our services based on your specific business requirements and operational needs. View the breadth of our global reach on the map.

[03 / 05]

Performance;

Response time is the amount of time our engineers need to react, respond and provide the client with information such as ETA, severity, initial assessment, impact, etc.

The information on the graph is based on data collected from our service and incident management systems for critical issues during 2022

[04 / 05]
[05 / 05]